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Tips that might help you solve your own printer problems or questions

Inkjet Printers

POOR PRINT QUALITY - Check the following:
  1. Is there any indication that the ink tanks are low? Check the printer control panel or an onscreen indicator
  2. Are you using ink made by the manufacturer? Non-manufacturer ink or ink refills may not work at all, and could cause service issues
  3. If you use a power strip, be sure to power down the printer first, then shut off the power strip
  4. Have you run the printer cleaning cycle? This is usually done from the printer utility on your computer or from the printer's control panel
PAPER FEED PROBLEMS / JAMS - Check the following:
  1. Is there any indication on the printer control panel - lights blinking, error message? Open ALL doors and panels, and look for a jammed piece of paper or paper scrap
  2. Feed card stock, envelopes, photo paper, etc. through shortest/straight path - usually NOT the paper tray
    Use the photo paper tray if available on some models
  3. Has the paper been "fanned" before loading into the printer?
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